Nationwide Arena Security Policy
Nationwide Arena has implemented the following policies to ensure a safe, enjoyable event experience for all guests.
All guests are subject to search. All jackets and bags will be searched upon entry. Backpacks, and bags larger than 12" x 6" x 12" are not permitted. In the event that prohibited items are revealed during a search, the guest will be permitted to return to their vehicle with the item, or the item will be confiscated. Nationwide Arena will not safeguard any personal belongings or items of any type. Nationwide Arena management has the sole right to determine the type of pre-event screening.
NHL Game Search Procedures and Conduct
In addition to all normal building search procedures and prohibited items, all guests coming to Columbus Blue Jackets games will be asked to comply with NHL security requirements including asking all guests to remove their hat, empty all metal from pockets and present to security and enter through a metal detector. If anyone refuses these search procedures, they may be denied entry into the venue.
All fans are also required to follow the NHL Fan Code of Conduct. Click here to read the Code in its entirety. Anyone failing to comply with the NHL Fan Code of Conduct can be denied access and/or removed from the venue.
Why are there new security procedures for Blue Jackets games at Nationwide Arena?
The mandatory introduction of the walk-through metal detectors complies with a new policy across all NHL arenas. The addition of this protocol is in line with what is becoming industry standard across MLB, NFL and NBA venues and the Blue Jackets/Nationwide Arena are happy to comply with any enhancement that improves customer convenience and safety. The use of the new machines will replace the wand screening process that Blue Jackets fans have noticed during the last two seasons.
What items do I need to remove from my pockets or clothing before walking through the metal detectors?
Guests will be asked to remove keys, phones, mobile devices, wallets/money clips, and any other large metal items.
Do I have to remove my shoes and other metal including belts, jewelry, hair clips, etc.?
Unlike at an airport, guests will NOT be asked to remove shoes, belts, small jewelry, hair clips or small amounts of loose change during the initial screening.
What happens if an alarm sounds?
In the event that an alarm is triggered, a secondary search will be conducted by a certified security staff member.
If I use a wheelchair or scooter or walker, do I still pass through the metal detectors?
As long as the chair, scooter or walker fits through the machines, guests may use them. If the mobility device does not fit or guests in these circumstances prefer a wand screening, they are asked to use the entrance designated for such accommodations.
If I have an artificial hip/knee or a pacemaker, do I still have to pass through the metal detectors?
It is safe to proceed through the machines, however, guests with medical circumstances who prefer a wand screening may request such accommodation.
If I am an expectant mother, do I have to pass through the metal detectors?
It is safe for expectant mothers to pass through the machines, however, women who prefer a wand screening may request such accommodation.
What is the policy for children?
Children are subject to screening, however, parents with an infant may carry the baby. Parents who are attending with small children who are able to walk on their own are invited to proceed through the machines alongside their children.
Will the doors to enter the arena open early on game nights to accommodate these new procedures?
For the preseason games, we will maintain our usual policy of opening doors one hour before game time. In special instances, including the October 9 home opener vs. the New York Rangers, doors will open an extra half hour early so fans may plan to enter at 5:30 p.m. on that night in advance of the 7 p.m. puck drop.
Guests may not bring the following items into Nationwide Arena:
- Any food or beverage
- Alcohol of any type (including palcohol)
- Should you need to bring food into an event for medical reasons, please call 614-246-3872 or email email@example.com to request a food permission slip ahead of time
- Video cameras or audio recording devices
- Cans, bottles, coolers or any similar containers
- Laser pens or laser products of any type
- Backpacks, oversized bags, duffel bags, luggage, coolers, computer & camera bags. Large bags should be no larger than 12" x 6" x 12"
- Air horns or noise makers of any type
- Any sealed, wrapped packages (including gifts for employees, athletes or performers)
- Selfie sticks or telescopic devices
- Sticks that are longer than 2 ½’ long and more than ½” wide are not permitted at Blue Jackets games; no sticks of any kind are permitted at all other arena events
- Any poster/sign larger than 22"x28"
- No signs, posters, or messages on any garment with explicit language, profanity or derogatory characterization directed toward any person
- Golf style umbrellas and/or umbrellas with a pointed tip are not permitted. Small, collapsible umbrellas that can fit into a purse or hand bag are permitted
- Smoking of any kind is prohibited, including e-cigarettes
- Weapons of any type including licensed concealed carry weapons, knives, mace, blades, tools, etc.
- Drones or other model aircraft
- Hazardous items (chemicals, paints, fuels, etc.)
- Any other item deemed unacceptable by Nationwide Arena management
No pets or animals are allowed in Nationwide Arena with the exception of approved service animals.
- Blue Jackets Events: All camera types, including professional cameras with detachable lenses are permitted. No video cameras.
-Special Events/Concerts: For most special events, cameras with detachable lenses are not permitted but small point and shoot cameras are typically allowed. No video recording devices are permitted. Special events determine their exact camera policy - please call 614.246.3872 one week prior to the show to get the specific information for an upcoming show.
Will Call Policy:
Tickets may be picked up at the Will Call window of the Big Lots Box Office located at the corner of Nationwide Blvd. and John H. McConnell Blvd. Photo identification is required to pick up tickets.
Children's Ticket Policy:
For Blue Jackets games, children ages 2 and over are required to have a ticket for admission. To check a specific event please call the Nationwide Arena Box Office at 614-246-2000.
Lost or Stolen Ticket Policy:
Lost tickets will not be replaced by Nationwide Arena. If tickets are stolen, guests must provide proof of purchase and a police report to the Big Lots Box Office at Nationwide Arena, then new tickets will be printed.
The resale of tickets for any event at Nationwide Arena is prohibited with the exception of Columbus Blue Jackets tickets via www.bluejackets.com/ticketexchange.